Excellence in what we do

  • Results driven
  • We are passionate about the quality of our work
  • Practices fanatical attention to consistency and detail
  • Is never satisfied
  • Is interested in continuous self-improvement
  • Effective and efficient
  • Focus on the task at hand
  • Trust the systems – It’s how we are different and perform better
  • Small details matter
  • Learn from our mistakes

Do what we say

  • We have integrity in all that we do
  • Fully deliver, on time
  • Say “no” when needed
  • Be on time
  • Play above the line with Ownership, accountability, and responsibility instead of blame, excuses, and denial

Do the right thing

  • Honesty and integrity
  • Admit mistakes – Best way to learn
  • What if Mom or Grandma were watching

Prioritize Teamwork (Open, honest, & caring)

  • Humble – No big egos
  • Hungry – Working hard and passionate about work
  • Smart in our dealings w/ people around us
  • Radical candor
  • Clear and honest communication
  • Processes, procedures, and client information need to be documented and can’t reside in our heads
  • No drama - office politics, gossip, & negativity

Service the client above all else

  • Put the client’s needs first
  • A complete “WOW” experience
  • We do whatever it takes in every situation
  • A “Can Do” attitude
  • Ability to adapt and adjust